Effective Date: 1st September, 2024

At DNG Pharmacy and Mart, we strive to ensure customer satisfaction with every purchase. Please review our return and refund policy for details on how we handle returns, exchanges, and refunds.

1. Eligibility for Returns

• We accept returns on most unopened and unused products within 2 days of purchase.
• Products must be returned in their original condition and packaging to qualify for a refund or exchange.
• Prescription medications and certain health products are not eligible for return unless damaged or defective upon receipt.

2. Return Process

• To initiate a return, please contact our customer service team at support@dngpharmacyandmart.com with your order number and details of the product you wish to return.
• Once approved, we will provide instructions for returning the item to us.
• The customer is responsible for return shipping costs unless the item was received damaged or defective.

3. Refunds

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 3 days, and a credit will automatically be applied to your original method of payment.

4. Exchanges

• If you received a damaged or defective product, we will exchange it for the same item at no additional cost.
• Please contact us as soon as possible to arrange for an exchange.

5. Non-Returnable Items

• Prescription medications
• Opened or used personal care products
• Any items specifically marked as non-returnable

6. Contact Us

If you have any questions about our return and refund policy, please contact:

• Email: support@dngpharmacyandmart.com
• Phone: 07040231289